A Wellforce team running managed IT for a client office
Managed IT services and support

Managed IT services that prevent problems, not just react to them.

One team runs all of your technology for a flat monthly fee per user. Help desk, systems, network, security, compliance, and strategy. Built for teams of 25 to 500 in DC and Raleigh NC.

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6 min
Average response
15 min
Response guarantee
100%
Satisfaction promise
100+
Organizations served
What's included

Everything an IT department does, in one service

We package complete managed IT as the Complete IT Partnership. Six jobs, one team, one fee. Tap any card for the full scope, tools, and response promise.

Help desk and end-user support

Support for everyone on your team, from password resets to server issues. Real engineers answer, not a ticket queue. We promise a reply within 15 minutes and average about 6.

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Systems administration

Microsoft 365, Entra ID, laptops, and servers patched, backed up, and kept healthy on a schedule. This is the quiet work that stops most outages before they start.

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Managed network

Wired, Wi-Fi, firewalls, and SD-WAN watched around the clock. When the internet feels slow, we usually know why and have fixed it before you notice.

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Cybersecurity

24/7 monitoring, threat detection on every device, identity protection, and phishing training are all part of the base service. We do not sell them back to you as an upsell.

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Compliance management

HIPAA, FERPA, SOC 2, CMMC, and PCI kept in good standing all year, not in a yearly panic. We gather the proof as you go, so audits stop being a scramble.

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vCIO and vITM strategy

A named IT manager who knows your organization, plus quarterly strategy sessions that turn IT from a cost line into a plan your board can actually read.

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The named IT manager side of strategy gets its own page too. See how the virtual IT manager works, or view the Complete IT Partnership overview for how all six jobs run as one operation.

Already have internal IT?

Co-managed IT that makes your team bigger, not obsolete

A lot of teams in the 50 to 500 range have one or two great IT people drowning in password resets. Co-managed IT fixes the math. Your team stops being the bottleneck. Your organization stops leaning on a single person. And your IT lead finally gets to do the strategic work you hired them for.

We plug in behind them with the same help desk, monitoring, and security work our fully managed clients get. Your people decide where the line sits.

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How the split works
Your team keeps
Day-to-day priorities and internal projects
We take
The Tier 1 ticket flood that buries your IT lead
Your team keeps
Your history and your vendor relationships
We take
24/7 monitoring, patching, and security work
Your team keeps
The final say on every decision
We take
A backup bench for problems outside their specialty
Your team keeps
The big-picture direction
We take
Cover for vacations, departures, and growth spikes
No IT staff at all?

When outsourced IT support beats hiring

One internal IT hire in DC or Raleigh costs $90K to $130K all in, and still cannot cover help desk, security, network, and strategy alone. Outsourcing gets you the whole bench for less.

Your "IT person" is an office manager, a volunteer, or whoever is least scared of computers.

Things get fixed when someone has time, and nobody is watching for problems before they hit.

You cannot answer the basic questions an insurer or auditor asks about backups, MFA, or patches.

IT spend bounces around: quiet months, then a four-figure emergency invoice.

Your one IT hire is the single point of failure for the whole organization.

Nobody handles onboarding and offboarding, so old logins and laptops linger long after people leave.

If two or more of those sound familiar, outsourcing is not a luxury. It is cheaper than the status quo. Not sure whether to outsource or hire? See the full cost comparison: Wellforce vs. internal IT.

Transparent pricing
$150–$250

per user / month, all six jobs included

Most managed IT providers make you sit through a sales call just to learn what anything costs. We publish our bands: $150 to $250 per user per month, no long contracts, 15 to 20 percent off for nonprofits, and hardware passed through at cost. The first call turns the band into your number.

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Why teams switch to us

Support standards we put in writing

15 min
Response guarantee
In writing, business hours
6 min
Average response
Real, not aspirational
100%
Satisfaction promise
Backed by month-to-month terms
100+
Organizations served
Across DC and the Triangle

Here is why the numbers hold. Smart monitoring watches your systems around the clock and flags trouble early, so a big share of issues are fixed before you notice. Reactive providers measure how fast they answer the phone. We measure how rarely you have to call.

Where we work

Local engineers in two metro areas

Remote-first support with real people nearby when on-site hands matter.

DC Metro

Managed IT services in Washington DC

Serving the District, Northern Virginia, and Maryland, including the nonprofit and association corridor that calls DC home.

Washington DC details → The Triangle

Managed IT services in Raleigh NC

Covering Raleigh, Durham, Cary, and the Research Triangle, built for the region's fast-growing SMBs and nonprofits.

Raleigh NC details →
Your client portal

See everything we do for you, in one place

Every client gets a live portal. Your IT health, security, devices, tickets, invoices, and an AI-built roadmap. One login, always up to date.

portal.wellforceit.com
Wellforce client portal dashboard showing the IT health score, open tickets, active assets, security incidents, and AI insights at a glance
portal.wellforceit.com
24/7 security command center

24/7 security command center

Huntress threat monitoring, Microsoft Defender health, MFA status, and firewall coverage. Watched around the clock.

portal.wellforceit.com
An AI-built IT roadmap

An AI-built IT roadmap

A clear plan for your tech, drafted by AI and reviewed by your team every quarter. No more guessing what comes next.

portal.wellforceit.com
Every device, tracked

Every device, tracked

Your full hardware and software inventory, with warranty and license alerts before anything lapses.

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Questions

Managed IT services, answered plainly

What is an IT managed service?
An IT managed service means a specialist company runs part or all of your technology for a flat monthly fee instead of billing you by the hour when things break. The provider (called an MSP, or managed service provider) handles the help desk, keeps systems patched and backed up, watches for security threats around the clock, and plans your technology roadmap. You get a full IT department for less than the cost of one internal hire.
How much should managed IT services cost?
Our complete managed IT service runs $150 to $250 per user per month, based on your size, complexity, and compliance needs. That covers help desk, systems administration, managed network, cybersecurity, and vCIO strategy in one predictable fee, with no hourly surprises. Nonprofits with 501(c)(3) status usually get 15 to 20 percent off. Unlike most providers, we publish our numbers. See the full breakdown on our pricing page.
What's the difference between managed and co-managed IT services?
Fully managed IT means we are your whole IT department: help desk, infrastructure, security, and strategy. Co-managed IT services support an internal team you already have. We take the ticket flood, the after-hours monitoring, and the specialized security work, while your team keeps control and the institutional knowledge. Both run on the same tools, the same team, and the same response standards.
What's included in managed IT services?
Our managed IT service includes help desk support, systems administration for Microsoft 365 plus your servers and laptops, managed network (Wi-Fi, firewalls, SD-WAN), cybersecurity with 24/7 monitoring, compliance management, and a named IT manager plus quarterly strategy sessions. We package all of it as the Complete IT Partnership: one fee, everything an IT department does.
How fast do you respond to support requests?
We promise a reply within 15 minutes during business hours, and our real average is about 6 minutes. More than 70 percent of issues are fixed on first contact. Key systems are watched 24/7, so many problems are solved before anyone files a ticket.
Do you work with nonprofits?
Yes. Nonprofits and associations are our largest client group. 501(c)(3) organizations usually get 15 to 20 percent off published pricing, and we help you tap Microsoft Cloud for Nonprofit and Google for Nonprofits, which can save thousands a year on licensing alone. We understand board reporting, grant-funded budgets, and doing more with less.
Do managed IT services require a long-term contract?
No. Our agreements are month to month with a 30-day exit. No multi-year lock-in. We think the service should earn your renewal every month, and we back that with a 100 percent satisfaction promise. If we ever stop being the right fit, you leave with your documentation and passwords in hand.
What size organization fits your managed IT services?
The complete service is built for organizations of roughly 25 to 500 people in the Washington DC and Raleigh NC metro areas. Smaller teams of 10 to 25 start with our lighter IT Essentials tier, and organizations with internal IT staff use our co-managed model. A 30-minute call tells you which one fits.
Golden-hour city skyline at dusk

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