IT support for nonprofits.
Boutique partnership. Broad enterprise capability.

Managed IT support for nonprofits is a partnership where an outside firm handles your day-to-day technology operations — help desk, cybersecurity, network monitoring, software administration, vendor management, and IT strategy — for a predictable monthly fee. The model replaces ad-hoc break-fix support with proactive, accountable coverage. For a nonprofit, the right partner also brings TechSoup product fluency, donor CRM expertise, grant-deliverable tech know-how, and the compliance discipline that funders and auditors will check.

Industry benchmark for managed IT services in the nonprofit sector is $75–$250 per staff user per month, depending on scope and complexity. Wellforce IT Partnership pricing falls in that band, with Microsoft 365 nonprofit grant pricing applied where eligible (Microsoft offers up to 10 free Business Premium licenses to qualifying 501(c)(3) organizations, which we set up as part of onboarding). Cybersecurity, compliance, and AI agent deployments are scoped separately. Full pricing bands are public at /pricing — no quote-only walls.

Both. Wellforce works with grassroots organizations of 3–5 staff and federated nonprofits of 200+ staff. The IT Partnership scales by user count, so a small organization pays for what it uses without losing access to the full stack — vCIO strategy, 24×7 cybersecurity, compliance discipline. The boutique-partnership model is what makes that math work.

Donor data is protected with the same controls Wellforce uses for healthcare and legal clients: encryption at rest and in transit, identity-based access (no shared logins), least-privilege role design, 24×7 SOC monitoring with EDR on every endpoint, phishing simulation training for staff, and access reviews tied to the HR offboarding process. State-specific donor privacy laws (California Consumer Privacy Act, New York Charitable Solicitation Act, etc.) are reviewed as part of the compliance posture.

Yes — this is part of standard onboarding. Eligible 501(c)(3) organizations receive up to 10 free Microsoft 365 Business Premium licenses through the Microsoft Tech for Social Impact program, plus discounted pricing on additional licenses. Wellforce handles the eligibility verification, tenant setup, identity migration, security baseline, and staff onboarding. We also configure the M365 features most useful for nonprofits: Bookings for board scheduling, Forms for volunteer signups, SharePoint for document control, and Teams for distributed staff.

Traditional IT support is reactive: something breaks, you call, a technician fixes it, the meter runs. Managed IT services is proactive: a partner monitors your systems 24×7, prevents most problems before they occur, ships updates and patches on schedule, and bills a flat monthly fee. For a nonprofit, the managed model means predictable IT costs the board can budget, fewer surprise outages during peak season, and a real strategic partner instead of a number you call when something is on fire.

Yes. TechSoup is the nonprofit technology marketplace — the channel for discounted and donated software from Microsoft, Adobe, Cisco, Bitdefender, Norton, and 100+ other vendors. Wellforce uses TechSoup pricing for client procurement wherever applicable, including Microsoft 365 nonprofit grants, Adobe Creative Cloud nonprofit pricing, and Cisco Meraki nonprofit licensing. Knowing the catalog and the eligibility rules is part of the job.

The Wellforce AI Practice deploys AI agents on top of the IT Partnership for specific high-leverage use cases: donor stewardship drafting, grant prep, board reporting, member or beneficiary intake. Agents read from your existing systems (CRM, accounting, project tracker), draft the work product, and hand off to staff for review and send. The model is "AI proposes, humans confirm" — staff stays in the seat, the agent does the routine work. Pricing is per use case; see /ai for the full practice.