The Everywhere Office: Assessment

Planning for Technical Support
My organization struggles to manage our IT investments and budgets
My organization struggles to plan for our future technology needs
My organization does not have the skillets to support and implement new technology
My organization struggles to support and manage remote workers due to lack of tools and processes
My organization doesn't have enough support staff to rapidly resolve user issues
My organization struggles with accessing self-help material

Hardware and network issues
My organization struggles to keep up with our compliance and regulatory requirements
My organization is unable to support the technical demands and challenges of remote working
My organization uses outdated or unsupported hardware

Security pt.2
My organization does not have a remediation plan in case of a breach
My organization struggles to maintain a security profile aligned with company risk level threshold
My organization lacks the ability to verfiy and authenticate employee access
My organization lacks the ability to collaborate internally and externally securely
My organization is unable to discover and remediate security and compliance weaknesses

Disaster recovery and back-up
My organization lacks a comprehensive disaster recovery plan
My organization is at risk for data loss due to human error, malicious activity, or potential software issues
My organization is at risk for security breaches as a result of viruses, malware, and malicious actors
My organization is at risk for cataphroic failures as a result of a natural disaster or terrorism
My organization lacks failover testing
My organization lacks system and data redundancy in case of hardware failure

Productivity and culture
My organization struggles to provide the right conferenceing and collaboration tools
My organization struggles to understand how to use existing collaborating tools
My organization fails to get the full value of cloud applications
My organization lacks the transparency into business processes and hurdles
My organization struggles to make time for end-user training initiatives
My organization lacks transparency and insight into employee happiness and satisfaction

Planning for Technical Support